At EMPACS Group, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery.

How to Return:
Please contact us at support@empacsgroup.com with your order number to initiate a return.

Conditions:

• Items must be in new, unused condition and returned in original packaging.
• Some products, like hygiene testing kits, are non-returnable for safety reasons.

Refunds:
Once your return is received and inspected, refunds are processed within 5-7 business days to the original payment method.

Return Shipping:
Customers are responsible for return shipping unless the product was defective or incorrect.

Contact:
Questions? Reach us at support@empacsgroup.com