Returns & Refunds Policy
Most items may be returned within 30 days of delivery. Items must be new, unused and in original packaging. Hygiene testing kits are non-returnable for safety reasons. Refunds are processed within 5-7 business days to the original payment method. Customers pay return shipping unless the product was defective or incorrect. To start a return, email support@empacsgroup.com with your order number.
At EMPACS Group, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery.
How to Return:
Please contact us at support@empacsgroup.com with your order number to initiate a return.
Conditions:
- Items must be in new, unused condition and returned in original packaging.
- Some products, like hygiene testing kits, are non-returnable for safety reasons.
Refunds:
Once your return is received and inspected, refunds are processed within 5-7 business days to the original payment method.
Return Shipping:
Customers are responsible for return shipping unless the product was defective or incorrect.
Contact:
Questions? Reach us at support@empacsgroup.com
Frequently asked questions
How long do I have to return an item?
30 days from delivery, in new and unused condition in original packaging.
Can I return ATP test kits?
No. Hygiene testing kits are non-returnable for safety reasons.
How long do refunds take?
5-7 business days to the original payment method once the return is received and inspected.