Where we ship

We ship to addresses in the United States. Orders ship from our warehouse at 401 Laredo St. Suite F, Aurora, Colorado 80011. If you need product shipped outside the United States, contact us before ordering; the online checkout cannot accept those orders.

Carrier and cost

Orders ship by FedEx. ATP testing products, including UltraSnap, AquaSnap, AllerSnap, PRO-Clean, Neogen Clean-Trace swabs and the EnSURE Touch luminometer, ship free by 2-day express, as stated on those product pages. For all other products, the shipping options and their cost are shown at checkout before you pay.

Delivery times

Delivery dates shown at checkout and in your shipping confirmation are estimates from the carrier, not guarantees. Orders are not shipped until payment is received or credit is approved.

Tracking

When your order ships, we email a FedEx tracking number to the address on the order. If a package shows as delivered but has not arrived, check with your receiving department or mail room first, then contact us.

Damaged or lost packages

Risk of loss passes to you when the carrier accepts the package. If a package arrives damaged, tell us right away so we can file a claim with the carrier and replace the item.

Refrigerated test devices

ATP swabs and water tests are refrigerated products. Put them in a refrigerator at 2–8 °C (36–46 °F) as soon as they arrive. Their manufacturers state that they can sit at room temperature for a limited time before use; the storage row in the Specifications table on each product page gives the figure for that product.

Auto-ship orders

If you set up auto-ship, each shipment is sent at the interval you chose and follows this same policy. You can change the interval or cancel from your account or by emailing us before the next shipment is processed.

Returns

Return shipping is covered in our Returns and Refunds Policy. Hygiene testing kits are not returnable for safety reasons.

Changes

We may update this policy. The date at the top shows the current version. Orders are governed by the policy in effect when the order was placed.

Contact

EMPACS Group
401 Laredo St. Suite F
Aurora, CO 80011
Phone: 844-444-6352
Email: support@empacsgroup.com